Straight answers, for charities and donors alike.
Isn't this just another fundraising platform?+
No. The fundraising platforms run the campaign and leave the compliance, the donor record and the reporting to a second system, and the compliance and accounting systems do the reverse. Everflame is the one product that does both — the gift entered once and flowing into the receipt, the books, the thank-you and the regulator reports without re-entry.
Who is this platform for?+
Any Australian not-for-profit that raises funds. Legal structure (incorporated association, company limited by guarantee), charitable registration with the ACNC, and DGR endorsement are distinct and separate layers — not every not-for-profit is a registered charity, and not every registered charity is DGR-endorsed. Everflame serves entities at every point on that spectrum: the small community group with no charitable registration, the ACNC-registered charity, and the DGR-endorsed fund. The receipt issued depends on the entity's status: an ordinary receipt for a non-deductible gift, a tax receipt only where endorsement supports it. Individuals can also create fundraising pages — a birthday appeal, a sponsored run, a memorial collection — where every dollar raised flows to a registered organisation on the platform. Everflame does not support fundraising for personal benefit.
We have only one fund and we're a small charity. Is this overkill?+
No. The multi-fund structure is simply the fuller case, and a single-fund organisation is the simple instance of it. The donor front end is free, so a small charity can run campaigns at no platform cost and add the compliance subscription only if it wants the deeper layer.
We aren't a DGR. Can we still use it?+
Yes. Everflame serves the whole spectrum, from the non-charitable not-for-profit through the registered charity to the deductible-gift-endorsed entity, issuing an ordinary receipt where a gift is not deductible and a tax receipt only where the endorsement supports it.
Does Everflame lodge our ACNC or ATO returns for us?+
No. It assembles the inputs to the Annual Information Statement, the figures the tax office needs and the donor summaries from the data it already holds, and you or your agent lodge them. Everflame prepares; it never lodges - no return, statement or distribution is ever lodged for a fee.
Do you take a percentage of donations?+
No. The donor-facing front end is free under the donor-contribution model, and Everflame earns from a compliance subscription rather than a cut of the gift, so more of each gift reaches the cause.
Where is our data, and is it ours?+
Your data is held in an Australian region, owned by you and your donors rather than by Everflame, never mined or sold, and exportable in full at any time, so adopting the platform never means being locked into it.
Is our money safe? Do you hold our funds?+
Everflame holds no card data and takes custody of no funds. The payment provider holds the card data and gifts settle to your own account, not ours. Every account that can move money uses two-factor sign-in, every compliance action is written to an immutable audit record, and an independent penetration test is run before launch.
How do you keep up with the rules as they change?+
The compliance encoding is a versioned, maintained component, tracked against the reforms under way, and each receipt and report records which version of the rules governed it, with reform notes surfaced to you where a matter is in flux.
Can supporters raise money on our behalf?+
Yes. A supporter creates their own page under your campaign and raises through their own network, and every gift still lands in your account and carries your compliant receipt.
Can I run a fundraiser as an individual for a charity I want to support?+
Yes. You don't need to be a staff member or a volunteer. You can create a personal fundraising page — a birthday fundraiser, a sponsored run, a memorial collection — and choose which registered organisation on the platform the gifts flow to. You'll indicate whether you're running it as an affiliate of that organisation or on your own initiative. The funds always go to the charity, never to you. Everflame does not facilitate fundraising for personal benefit.
Can our donors give without creating an account?+
Yes. Giving is done as a guest in a few taps with no sign-up, and the receipt arrives by email straight away. An account is offered only to the donor who wants their receipts and recurring gifts in one place.
As a donor, is my gift tax-deductible?+
You are shown before you give whether the gift is deductible and how much of it is, which depends on the charity's endorsement and the nature of the gift, and your receipt arrives the moment you give, computed from the entity's recorded endorsement status.
As a donor, can I give monthly and change it later?+
Yes. A monthly gift is set up in seconds, and you can change the amount or the card, or pause or stop it, at any time from the donor portal or the app.
Everflame is a working name. The comparison is drawn at category level.
Still weighing it up?
Book a call and talk it through — no obligation, and you don't have to fill out a thing beforehand. Or see a live campaign on worked-example data.